Privacy Policy

Privacy Policy for WEBLY Last Updated: [13.04.2024] 1. Introduction WEBLY ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our WhatsApp API marketing and management application (the "Service"). By using the Service, you consent to the data practices described in this policy. 2. Information We Collect A. Personal Information When you register for WEBLY, we may collect personally identifiable information, including but not limited to: Business Name Your Name Email Address Phone Number Billing/Payment Information (Processed by third-party gateways; we do not store full credit card details). B. WhatsApp Data & End-User Information To facilitate the Service, we process data related to your WhatsApp Business account: Phone Numbers: The phone numbers of your customers/contacts. Message Content: Messages sent and received via the API (stored solely for the purpose of displaying chat history within your dashboard). Templates: Message templates submitted for approval. WABA ID: Your WhatsApp Business Account ID. C. Usage & Technical Data We automatically collect information about how you access the Service: IP Address Browser Type and Version Device Information Log Data (timestamps of logins, clicks, and API calls). 3. How We Use Your Information We use the collected data for the following purposes: Service Delivery: To connect your account with the WhatsApp Business API and deliver messages. Account Management: To process payments and manage your subscription. Communication: To send you technical notices, updates, and support messages. Improvement: To analyze usage trends and improve the Webly dashboard experience. 4. Integration with Meta (WhatsApp) WEBLY acts as a generic interface (Tech Provider/ISV) between you and Meta Platforms, Inc. ("Meta"). By using our Service, you acknowledge and agree that: Data (including phone numbers and message content) is transmitted to Meta to facilitate message delivery. We do not control how Meta uses this data. You are advised to review the WhatsApp Business Terms of Service. 5. Sharing Your Information We do not sell, trade, or rent your personal information to others. We may share information only in the following situations: With Service Providers: Third-party vendors who perform services on our behalf (e.g., Cloud hosting providers like AWS/Google Cloud, Payment processors like Stripe/Razorpay). Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). Business Transfers: In connection with any merger, sale of company assets, or acquisition. 6. Data Security We implement industry-standard security measures to protect your data: Encryption: All data in transit is encrypted via SSL/TLS. Access Control: Access to your data is restricted to authorized personnel only. Storage: Data is stored on secure servers located in [Insert Country, e.g., USA/India]. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. 7. Data Retention We retain your personal information and chat logs only for as long as is necessary for the purposes set out in this Privacy Policy. Active Accounts: Data is retained while your subscription is active. Deleted Accounts: Upon cancellation, your data will be permanently deleted from our servers within [e.g., 30 or 60] days, unless legally required to retain it. 8. Your Data Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data ("Right to be Forgotten"). Withdraw consent for data processing. To exercise these rights, please contact us at [Insert Support Email]. 9. Third-Party Links Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. 10. Cookies We use cookies to store your login session and preferences. You can instruct your browser to refuse all cookies, but you may not be able to use some portions of our Service. 11. Changes to This Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.